Delivery/Returns Information

Ordering

PLEASE NOTE: You will receive an automated email, acknowledging receipt of your order followed by a second email from Pay Pal DURING OUR OFFICE HOURS, giving you the total cost of your order,including post and packing.

This message will provide the secure link from Pay Pal to enable you to make payment.

We advise orders to be at least £10 because the minimum Royal Mail postal rate for the UK is calculated on Ikg, and overseas postage is calculated on weights from 100gm . So orders below £10 result in the post and packing charges appearing to be disproportionate to the value of the goods. We ask you to bear this in mind when ordering. 

Post and Packing will be charged at cost.

Post and packing charge will be added to the cost of the goods when we receive your order.

You will be notified of the amount before your order is processed.


Delivery Charges.
We post our orders using Royal Mail Ist Class for UK items and Standard International for all other countries.   We charge our customers according to the prices published by Royal Mail. Packing charges are added at a minimal cost.

Most items will be sent as a small parcel so post and Package will cost £3.80 in the UK. Flat items sent as Large letters will vary according to the weight. Prices Start from £1.50.

International Parcels will be charged according to weight and  according to Royal Mail current price list. For more information go to   https://www.royalmail.com/current-postage-prices

If you would like your parcel to be tracked please let us know and we will adjust the pricing according

 

Delivery.
We post out our orders normally within 24 hours of receipt. At holiday times there may be short delays but you will receive notification of any delay. Once a parcel has been passed to Royal Mail we have effectively lost control of it and cannot therefore guarantee a delivery date but experience shows that Royal Mail usually achieve its aim of delivery within the following time limits following the date of posting :

United Kingdom next working day. Other International services Depends on the country sent to and the service used

International signed, International Tracked , International Tracked and Signed

Europe                   3 - 5 working days
Rest of the World 5 -7 working days

Customer's Right to Cancel.
Our customers have the right to cancel an order and return any goods received to us if those goods are faulty or in any way defective. We will pay the costs of returning the goods but if a customer has merely had a change of mind and we are not at fault the return of goods will be at that customer's expense. He/She will receive back any monies paid, including delivery costs within 30 days, provided notice of intention to return the goods is given in writing – email is acceptable – within seven working days commencing on the day following delivery. We also ask that reasons for the return are given. We will give instructions for the return of the goods and a customer must take reasonable care of them whilst they are in his/her possession.
If any goods are to be returned we would always recommend the obtaining of insurance cover for them whilst in transit and the obtaining of proof of posting

 

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