INFORMATION


The Electronic Commerce regulations of 2002 apply to our business.
The Key Features of this legislation are :

Our online business is conducted under U.K. Law.
There are limitations on our liability for unlawful information we unwittingly carry or store.


Delivery Charges.
We post our orders using Royal Mail or Parcelforce and charge our customers according to the price shown on http://www.royalmail.com. We think that it is unethical to profit from post and packing charges so we seek to reclaim no more than the amount by which we are out of pocket.

 

Additional costs.
There are no additional costs incurred in purchasing from us. The price you pay for an item is the price advertised on our website plus post and packing.

 

Language.
We conduct our business using the English language.

 

Privacy.
We do not store your private or credit card information in any sort of retrieval system nor do we pass any personal information to other traders.

We also operate under the Consumer Protection (Distance Selling) regulations of 2000 and the Electronic Commerce regulations.

The goods we sell are the necessities for making Tatted Lace.

 

Payment for goods.
We accept cash, cheques and credit card payments.

 

Delivery.
We post out our orders normally within 24 hours of receipt. At holiday times there may be short delays but you will receive notification of any delay. Once a parcel has been passed to Royal Mail we have effectively lost control of it and cannot therefore guarantee a delivery date but experience shows that Royal Mail usually achieve its aim of delivery within the following time limits following the date of posting :

Western Europe 3 days
Eastern Europe 4 days
Rest of the World 5 days

 

Customer's Right to Cancel.
Our customers have the right to cancel an order and return any goods received to us if those goods are faulty or in any way defective. We will pay the costs of returning the goods but if a customer has merely had a change of mind and we are not at fault the return of goods will be at that customer's expense. He/She will receive back any monies paid, including delivery costs within 30 days, provided notice of intention to return the goods is given in writing – email is acceptable – within seven working days commencing on the day following delivery. We also ask that reasons for the return are given. We will give instructions for the return of the goods and a customer must take reasonable care of them whilst they are in his/her possession.
If any goods are to be returned we would always recommend the obtaining of insurance cover for them whilst in transit and the obtaining of proof of posting